Clear Expectations for Junk Removal in Sacramento, CA

Terms Of Service

Effective Date: September 09, 2026

1. Our Services

Clear & Go Junk Removal provides junk removal, furniture removal, mattress removal, garage cleanouts, move-out cleanouts, estate cleanouts, property cleanouts, and related services.

Clear & Go may coordinate or fulfill services using independent third-party hauling and service providers.

Third-party providers are separate businesses responsible for performing assigned field services and complying with licensing, permitting, insurance, transportation, disposal, and other requirements applicable to their work.

2. Estimates and Quotes

Quotes are based on information provided by the customer, including:

• Photos
• Item descriptions
• Approximate quantity
• Property location
• Accessibility
• Stairs or elevators
• Required labor
• Parking conditions
• Other job details

A quote applies only to the items and conditions described or shown when the quote was prepared.

If the actual job is materially different from the information provided, we may provide a revised price before additional work begins.

You are never required to approve a revised price.

3. Pricing

The price approved for the stated scope of work represents the amount due for that service unless:

• The customer adds additional items;
• The quantity or type of material differs substantially from what was disclosed;
• Access conditions are materially different;
• Prohibited or special-handling materials are discovered; or
• The customer requests additional services.

Any change in price must be communicated before additional work is performed.

4. Customer Responsibilities

The customer agrees to:

• Provide accurate information about the job;
• Provide photos when requested;
• Identify all items intended for removal;
• Disclose stairs, elevators, long carrying distances, restricted parking, or difficult access;
• Provide safe and reasonable access to the property;
• Keep children and pets safely away from the work area;
• Inform us about unusually heavy or potentially hazardous items; and
• Have authority to authorize removal of all property presented for removal.

5. Ownership of Items

By authorizing removal, you represent that you own the items or have permission from the owner to dispose of them.

Clear & Go and its service providers are not responsible for disputes involving items that a customer was not authorized to remove.

Please inspect all belongings before service begins.

Once an item has been removed, recovery may not be possible.

6. Items We Do Not Accept

Standard junk removal does not include hazardous or regulated materials, including but not limited to:

• Asbestos
• Medical waste
• Biohazardous materials
• Fuel
• Gasoline
• Propane or compressed-gas products unless specifically approved
• Hazardous chemicals
• Explosives
• Certain paints, solvents, or pesticides
• Radioactive materials
• Other materials prohibited by law or disposal facility rules

Please disclose questionable materials before scheduling.

7. Scheduling

Pickup times are estimates unless specifically confirmed otherwise.

Traffic, weather, disposal-facility delays, job conditions, provider availability, and earlier appointments may affect arrival times.

We will make reasonable efforts to communicate significant scheduling changes.

8. Access and Remote Pickups

Some services may be performed without the customer being physically present if appropriate access arrangements have been approved.

The customer is responsible for ensuring that:

• We have permission to access the property;
• The correct items are clearly identified;
• Gates, doors, codes, or other access arrangements are available; and
• No unauthorized items are included.

9. Payment

Payment terms will be provided when a quote or booking is accepted.

Depending on the job, Clear & Go may require:

• Full payment at booking;
• A booking deposit; or
• Payment upon completion.

Any required deposit or payment terms will be disclosed before the customer confirms service.

10. Cancellation and Rescheduling

Cancellation and rescheduling are governed by our Cancellation & Refund Policy.

Customers should notify us as soon as possible if an appointment needs to be changed.

11. Property Protection

Reasonable care will be taken while removing items.

Customers should identify fragile surfaces, pre-existing damage, narrow spaces, special flooring, walls, gates, landscaping, or other areas requiring additional care before work begins.

Any claim involving property damage should be reported as soon as reasonably possible after service and should include photographs where available.

12. Independent Service Providers

Clear & Go may use independent service providers to perform some or all onsite services.

The particular provider assigned may vary based on:

• Location
• Availability
• Type of job
• Size of job
• Equipment requirements
• Disposal requirements

Customers should direct questions about the booking, approved price, additional items, or changes in scope to Clear & Go unless otherwise instructed.

13. Disposal

Items may be disposed of, recycled, donated, transferred, or otherwise handled as appropriate and as permitted by applicable law and facility requirements.

Clear & Go does not guarantee that any particular item will be recycled or donated unless specifically agreed to in writing.

14. Photos

Photos submitted for estimates are used to evaluate and coordinate the requested service.

Before-and-after photographs may also be taken for job documentation and quality-control purposes.

We will not intentionally use identifiable customer or property photos for advertising without permission when consent is required.

15. Limitations

To the extent permitted by law, Clear & Go is not responsible for indirect, incidental, or consequential damages arising from service.

Nothing in these Terms limits rights or remedies that cannot legally be waived under California law.

16. Website Information

We make reasonable efforts to keep website information accurate. Availability, service areas, policies, pricing, and services may change.

Submitting a quote request does not guarantee that we can accept or perform the job.

17. Governing Law

These Terms are governed by applicable California law.

18. Contact

Clear & Go Junk Removal

Phone: 2136740067

Email: cleargojunkremoval@gmail

Website: cleargojunk.com