Cancellation, Refund & Service Policy

Cancellation, Refund & Service Policy

Effective Date: September 09, 2026

Clear & Go Junk Removal understands that plans can change. This policy explains cancellations, rescheduling, refunds, deposits, and changes to a job.

Estimates

Photo-based estimates are provided based on the information available at the time of the request.

An estimate may consider:

• Type of items

• Quantity

• Volume

• Weight

• Location

• Stairs

• Access

• Labor

• Parking

• Special handling

If the job is materially different when service begins, we will discuss any revised price before additional work proceeds.

Booking Deposits

Certain appointments or larger cleanouts may require a deposit.

Any required deposit amount and refund terms will be disclosed before the booking is confirmed.

Cancellations

More Than 24 Hours Before Service

Customers may cancel or reschedule without a cancellation charge.

Any refundable deposit will be returned according to the payment processor's normal processing time.

Less Than 24 Hours Before Service

A late cancellation fee or loss of part of a booking deposit may apply if a provider has already been reserved or dispatched.

Any applicable charge will be disclosed before booking whenever possible.

After a Crew Has Been Dispatched

If service is canceled after the assigned provider has already traveled to or arrived at the property, a trip or cancellation charge may apply.

Rescheduling

We will make reasonable efforts to reschedule customers without penalty when adequate notice is provided.

Appointments remain subject to provider availability.

Customer Not Available / No Access

If the customer:

• Is not available;

• Does not provide required access;

• Provides an incorrect address;

• Does not provide required gate or entry information; or

• Otherwise prevents service from being completed,

a trip fee or late cancellation charge may apply.

Changes to the Job

The approved price covers the items and conditions originally disclosed.

Additional charges may apply if the customer requests:

• Additional items;

• Additional rooms or areas;

• Significantly greater volume;

• Additional labor;

• Additional carrying distance;

• Unreported stairs;

• Special handling; or

• Other work outside the original scope.

No additional work requiring a price change will be intentionally performed without communicating the revised amount.

Items We Cannot Take

We may refuse materials that are:

• Hazardous;

• Illegal to transport or dispose of;

• Unsafe;

• Undisclosed;

• Outside the provider's capabilities; or

• Prohibited by the receiving disposal facility.

Refusal of prohibited items does not constitute failure to perform the remainder of an otherwise approved job.

Refunds

If Clear & Go cancels a prepaid service and cannot reasonably reschedule it, amounts paid for services not performed will generally be refunded.

If part of a service has already been completed, any refund will be based on the unperformed portion and the circumstances of the job.

Refund processing times may depend on the payment processor or financial institution.

Satisfaction Concerns

If you have a concern about a completed job, contact us promptly at:

Clear & Go Junk Removal

Phone: 2136740067

Email: cleargojunkremoval@gmail

Website: cleargojunk.com

Please include:

• Customer name

• Service address

• Date of service

• Description of the concern

• Photos, if applicable

We will review the matter and work toward an appropriate resolution.

Quote Accuracy Notice

Your estimate is based on the photos and information you provide. If the amount, type, location, or accessibility of the material is substantially different when service begins, we will discuss any revised pricing with you before additional work is performed.

Contact

Clear & Go Junk Removal

Phone: 2136740067

Email: cleargojunkremoval@gmail

Website: cleargojunk.com